Isla Adie Customer Service

The burn time of Isla Adie's candle depends on its size. Here are the average burn times: 4 oz candles: Burn for approximately 20-30 hours. 8 oz candles: Burn for approximately 40-50 hours. 10 oz candles: Burn for approximately 50-60 hours. 16 oz candles: Burn for approximately 80-100 hours. To extend the life of your candle, we recommend trimming the wick to about ¼ inch before each burn.

To ensure your handcrafted candles stay fresh and last longer, store them in a cool, dry place, away from direct sunlight and heat sources. This will help preserve the fragrance and prevent the wax from melting prematurely. Keep the lid on your jar (if applicable) to prevent dust or debris from settling on the surface of the candle.

If your handcrafted candle is smoking or flickering, it could be due to an overly long wick or being placed in a drafty area. Here's how to fix it: Trim the wick to about ¼ inch to stop excess smoke. Move the candle to a draught-free area. If the problem persists, try moving to a smaller wick size or contact us for further assistance.

Keep your soap in a cool, dry place to avoid it becoming too soft or losing its fragrance. You can store it in its original paper wrap to maintain its freshness until you're ready to use it. If you have multiple bars of soap, stack them in a box or container to prevent dust from settling on them.

To extend the life of your soap and keep it in great condition: Store your soap in a dry area: After each use, place your soap on a soap dish with drainage to prevent it from sitting in water. This will help prevent the soap from softening too quickly. Avoid direct water flow: Try to avoid letting the soap sit in running water for prolonged periods. This can cause it to melt faster. Keep it cool and dry: Store your soap in a cool, dry place when not in use, especially if it's a handmade bar. Use a soap bag: If you have smaller pieces of soap, using a soap bag or mesh pouch can help preserve the soap and create a nice lather.

If your soap is getting soft, it's likely due to excess moisture. To prevent this, place your soap on a soap dish with drainage that allows water to drain away from the soap. Avoid storing it in areas with high humidity, and make sure to dry it off after each use.

Yes! Our soaps are made with natural, skin-loving ingredients like olive oil, coconut oil, and shea butter, which are gentle enough for both body and face. However, if you have sensitive skin or allergies, we recommend checking the ingredient list or doing a patch test before using the soap on your face.

Our Botanic Scrub Soap are a wonderful, exfoliating addition to your skincare routine. To get the most out of your Botanic Scrub soap: Use with care: Loofah is an exfoliating material, so use gentle pressure when scrubbing to avoid skin irritation. Storage: After each use, store your botanic scrub soap in a dry, well-ventilated area to allow the loofah to dry completely. This helps prevent the soap from becoming mushy or losing its shape. Avoid prolonged soaking: Don't leave the loofah soap in water for extended periods, as this can cause the loofah to break down faster. Instead, allow it to drain and dry out after each use.

Botanic Scrub soaps are infused with natural loofah fibers inside the soap, which provide gentle exfoliation. These fibers help remove dead skin cells, leaving your skin feeling smooth and refreshed. They are ideal for use on rough areas like elbows, feet, and knees, but can be used all over the body. Botanic Scrub soaps also tend to last longer than regular Bar soaps because the loofah helps prevent the soap from melting away too quickly.

We process orders quickly, so cancellations must be requested within 6 hour of placing the order. After this window, we may have already started processing or shipping your order, and cancellations will no longer be possible. If you miss the cancellation window, you can return the item once it arrives (following the return policy).

Yes! We offer exchanges within 14 days of receiving your order. You can exchange your product for: A different scent or product (if in stock). A replacement for a damaged or defective item. To initiate an exchange: Contact us at contact@islaadie.com with your order number and the item you wish to exchange. Customers are responsible for the return shipping cost for exchanges. Once we receive the returned item, we’ll ship the new item to you at no additional cost.

We accept returns on unused and undamaged products within 30 days of receipt. If you are not satisfied with your purchase, please reach out to us at contact@islaadie.com to initiate a return. Please note: •Custom or personalized items are non-returnable unless they arrive damaged or defective. •For hygiene and safety reasons, used products (including lit candles or opened soaps) cannot be returned.

To return an item, please contact us within 30 days of receiving your order. Provide your order number and details about the product(s) you wish to return, and we'll guide you through the process.

For damaged or defective items: Isla Adie will cover the return shipping costs. For general returns or exchanges: Customers are responsible for the return shipping fees. We recommend using a trackable shipping service to ensure your return is safely received.

If you receive a damaged or defective item, please contact us immediately. Send clear photos of the damage along with your order number to contact@islaadie.com. We’ll either send a replacement or issue a full refund, based on your preference.

Once we receive your return, refunds are typically processed within 5-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Our handcrafted products are made with high-quality, natural ingredients to ensure the best experience for you. Candles: We use soy wax, essential oils, and cotton wicks. Some of our candles can also be made with wooden wicks upon request. Soaps: Our soaps are crafted with nourishing ingredients like coconut oil, Lye, olive oil, shea butter, cocoa butter, and ground oatmeal. We also use essential oils for fragrance. We avoid synthetic chemicals and fragrances in our products, making them gentle on your skin and the environment.

We aim to make our packaging as eco-friendly as possible: Candles: Our candles come in glass jars or metal tins, depending on your choice, and we use recyclable materials for the labels. Soaps: Our bar soaps are wrapped in paper wraps to minimize plastic use. Milk Baths & Bath Salts: These are packaged in paper pouches, offering a sustainable, biodegradable alternative to plastic. We also offer candle refills, and accept recyclable glass jar donation as part of our sustainability programs.

Yes, all of our handcrafted products are vegan and cruelty-free. We do not test on animals, and we avoid using any animal-derived ingredients, like beeswax, in our products. Our soaps and candles are made with plant-based oils and natural, sustainable materials.

While our handcrafted candles and soaps are made with non-toxic, natural ingredients, we recommend that candles be kept out of reach of children at all times due to the risk of burns. Soap bars can be used by children, but always supervise them to ensure they don't swallow or misuse the products.

Yes! Our handcrafted bar soaps are made with gentle, natural ingredients like shea butter, coconut oil, and olive oil, making them great for most skin types, including sensitive skin. If you have very sensitive skin or allergies, we recommend checking the ingredient list before purchasing, as some essential oils can cause irritation for certain individuals.

Yes! We often release seasonal scents or limited-edition products for holidays and special events. These products are available for a limited time only, so be sure to check our website or subscribe to our newsletter to stay up-to-date on new launches and exclusive releases.

Yes! We offer candle customization to make your purchase truly unique. You can choose from a range of scents or even create a custom fragrance blend to suit your preferences. If you have a special request, feel free to reach out, and we'll do our best to accommodate it.

Yes! We offer bulk orders for events such as weddings, parties, or corporate gifting. You can choose from our selection of candles and soaps, and we can customize the packaging or scent to suit your needs. Please contact us at contact@islaadie.com to discuss your bulk order requirements and pricing.

Our handcrafted candles are made with natural soy wax and essential oils and are safe to use around pets. We recommend placing candles out of your pets reach.

Yes, through our Glow Again Candle Refill Program, we offer refills for local customers. You can send us your empty glass jars or metal tins, and we'll refill them with your preferred scent. We encourage customers to participate in this sustainable program to help reduce waste.

To enjoy a relaxing bath experience with our bath salts or Velvet milk baths: Bath Salts: Add about ¼ to ½ cup of bath salts to your warm bath water. Swirl the water to help dissolve the salts, then soak and relax. Velvet Milk Baths: Add about 2 to 4 tablespoons of our Velvet milk bath to your warm bath water. Stir it in and enjoy the softening, soothing properties of the milk and botanicals.

We currently ship within the United States only. At this time, we do not offer international shipping.

We offer free standard shipping on all orders over $50 within the United States! For orders under $50, shipping rates will be calculated based on your location and order weight at checkout.

We offer same-day shipping on all orders placed by 12:00 PM (noon) Monday through Friday. Orders placed after noon will be shipped the following business day.

Yes! For local customers, we offer same-day delivery on orders placed by 12:00 PM (noon). This service is available in select areas. Please contact us if you're unsure whether your location qualifies for same-day delivery.

Standard Shipping: Most orders are delivered within 5-7 business days. Same-day Delivery: Available for local orders placed by noon. You will be contacted to confirm your delivery window.

Yes! Once your order has shipped, you will receive an email with a tracking number so you can monitor the progress of your package.

If you haven't received an order confirmation email, please check your spam or junk folder. If you still can't find it, please contact us at contact@islaadie.com with your name and details of your order, and we'll confirm whether it was processed.

If your order is delayed or hasn't arrived within the estimated delivery time, please contact us at contact@islaadie.com with your order number. We will assist you in tracking your order and resolving any issues. Occasionally, delays may occur due to shipping carrier issues, but we'll work to ensure you receive your order.

If your order shows as delivered but you haven't received it, please check with anyone at your delivery address (family, neighbors, building staff) to see if the package was accepted or left somewhere else. If you still can't locate your order, please contact us at contact@islaadie.com with your order number. We'll work with the carrier to help resolve the issue.

If you notice a mistake in your shipping address, please contact us as soon as possible at contact@islaadie.com. If your order hasn't been shipped yet, we'll update the address for you. Unfortunately, if the order has already shipped, we cannot change the address, but we'll assist you in tracking the package.

Yes! We offer a variety of discounts and promotions throughout the year. Some of the common ones include: Seasonal Discounts: Special discounts for holidays or seasonal events. Veterans & Teachers: A discount for active and retired military members and educators. First-time Shopper Discount: Occasionally, we offer a discount to new customers on their first purchase. Free Shipping: We offer free shipping on all orders over $50. Be sure to sign up for our newsletter to get notified about upcoming sales, limited-time offers, and exclusive deals!

During checkout, you will see an option to enter a promo code if you have one. Simply type the code in the box provided, and the discount will be applied to your total. If the discount is automatic (such as free shipping over $50), it will be applied to your order without needing a code.

Yes! We offer same-day delivery for local orders placed before noon, our candle refilling program called: Glow Again, and we periodically offer local discounts and promotions. If you're local, check our website or subscribe to our newsletter to stay updated on exclusive deals.

Generally, only one discount or promo code can be applied per order. If you have multiple discounts available, you will need to choose the one that offers the best value for your order. However, offers such as free shipping on orders over $50 can be combined with other promotions when applicable.

Most of our discounts cannot be applied to sale or clearance items, unless specifically stated in the promotions terms. Be sure to check the details of the offer to see if it applies to sale products.

Yes, we offer discounts for bulk orders. If you're planning to order in large quantities for an event, gift sets, or corporate gifting, please contact us directly at contact@islaadie.com to discuss pricing and available discounts.

If you're eligible for a veteran or teacher discount, simply contact us with proof of eligibility (such as a military ID or teacher ID/certification), and we'll provide you with a unique discount code to use at checkout.

Yes, we offer a discount for first-time customers! If this is your first purchase, check your email for a welcome offer, or contact us directly to ask about any available first-time discounts.

We regularly update our Seasonal Sales and Offers on our website's homepage. You can also stay up-to-date with our latest promotions by signing up for our newsletter or following us on social media. We often share exclusive deals with our followers!

Yes, we offer gift cards! You can purchase them directly from our website. Gift cards are a great way to share the gift of our handcrafted candles and soaps with friends and family.